Privacy Policy

Pro Eco Solutions

 

Dear Customers,

 

Pro Eco Solutions is a professional company manufacturing the highest quality solar collectors and solar water heaters. We offer the best solutions using ecological energy. We would like to thank you for your interest in our products and services.

What we do is inseparably connected with the providing services for our Customers and Contractors; therefore, it is obvious that we collect and process personal data. In our organization, we pay special attention to the protection of personal data. Our primary goal is to ensure the highest possible security of processed personal data. We want our Customers to feel safe when providing us with any information, as well as to be sure that our business is fully compliant with legal requirements. For this purpose, we have prepared this document to explain in detail why we collect personal data and what we use it for, what obligations we have in connection with it, as well as what rights you have. In addition, the document also refers to the subject of cookie files.

We believe that our organization has fully complied with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and the free movement of such data and repealing Directive 95/46/WE - also known under the abbreviated name: GDPR We are constantly striving to maintain the highest possible standard of security for all information we possess, including of course the personal data of our Customers and Contractors.

 

The website administrator and personal data administrator is Pro Eco Solutions Ltd., 5 The Mall, Ealing, W5 2PJ London, United Kingdom, Company No. 07161928.

Polish branch of the company is:

 

Pro Eco Solutions Ltd. brach in Poland, ul. Kasztanowa 2, 55-080 Sadków, KRS: 0000362097, NIP: 8961505248, REGON: 02131449800000.

Our organization processes your personal data only as part of the Polish branch. We have not appointed the Personal Data Protection Inspector, therefore, all obligations related to the protection of personal data are performed in person by the administrator of data.

If you have any questions or concerns regarding personal data protection in our company, please contact us via e-mail (info@proecosolutions.pl) or via phone (71 311-96-59). We will gladly answer all your questions.

 

Below you will find detailed information regarding the processing of personal data in our organization:

You provide us with personal data, for example, by creating an account on the website, placing an order, subscribing to our Newsletter, or simply by contacting us by phone, e-mail, or functionalities available on our website.

Our organization makes every effort to ensure that the personal data we are processing remain confidential and that their integrity and availability are fully secured. Within our organization, only the employees who have the appropriate authorization to process personal and who have committed themselves to keep the personal data secret have access to them. Personal data is processed only within the European Union.

 

Who we share personal data with?

 

We share personal data provided to us with other entities (recipients within the meaning of Article 4 point 9 of the GDPR) only if it is necessary for the proper providing of our services. These can primarily be a mailing system service provider (Newsletter), as well as courier companies and postal operators. Personal Data you entered on our website are also stored on servers belonging to the supplier of the sales management software (online store software), as well as the hosting company providing the server on which our website operates. In order to meet the accounting obligations imposed by law, our company also uses the help of a professional accounting office. In addition, personal data may also be shared with law firms, which are providing us legal assistance and entities providing us with debt collection services. Personal data may also be transferred to entities authorized to obtain it under generally applicable law.

 

Your rights:

 

As a reason of us processing your personal data, in accordance with the GDPR, you have the following rights:

  •         the right to request access to your personal data;
  •         the right to correct personal data;
  •         the right to delete personal data (right to be forgotten);
  •         the right to limit data processing;
  •         the right to object to the processing;
  •         the right to transfer data;
  •         the right to withdraw consent to the processing of personal data for a specific purpose, if you have previously given such consent;

the right to lodge a complaint with a supervisory authority;

You can exercise the above rights in accordance with the principles described in art. 15-21 of the GDPR.

 

Purposes, legal basis, and time of personal data processing:

 

Below we describe in detail what are the purposes, legal basis, and time of personal data processing. Providing your personal data is always voluntary, but necessary to create an account, place an order, subscribe to the Newsletter, or simply contact us.

 

 

Through the website, you can create a user account on our website. The purpose of the account is to make placing orders in our online store easier and allows access to the history of previously placed orders. To register an account, you must provide the following data: first and last name, e-mail address, phone number, and address. You can also provide additional data, such as information about your business activity or website address. The legal basis for processing your personal data in the case of an account is Art. 6 clauses 1 lit. b of the GDPR, that is, the processing of your personal data is necessary to perform the contract for the provision of the service to which you are a party. The data is processed for the duration of our website unless you resign from having an account on our website, which will immediately delete the data from the database.

 

 

When placing an order, you must provide your personal data necessary to complete the order, that is, first and last name, phone number, e-mail address, and delivery address. You can also provide additional data, such as information about your business/company. If you have previously provided such data in your user account, this data will be automatically entered into the order form, and you can always modify them. The legal basis for processing your personal data contained in the order is the performance of the contract (art.6 par.1 lit.b of the GDPR), to which you are a party. The data will be processed until the limitation period for claims under the concluded contract (defense against claims and pursuing claims - art.6 par.1 lit.f of the GDPR), and in the case of accounting documents, until the expiry of the period specified in the provisions of tax law (art.6 par. 1 lit. c of the GDPR). Each order is recorded as a separate item in the database. In addition to personal data, order details such as the date of the order, the item(s) and value of the order, the selected method of delivery and payment are also recorded.

 

Complaints and withdrawal from the contract.

 

In the event of submitting a complaint or withdrawal from the contract, you provide us with personal data contained in the complaint or statement of withdrawal, that is, first and last name, address, telephone number, and e-mail address.

The data provided to us in connection with the submission of a complaint or withdrawal from the contract is used to carry out the complaint procedure or the procedure for withdrawal from the contract (art.6 par.1 lit.c of the GDPR).

The data will be processed for the time necessary to complete the complaint or withdrawal procedure.

 

Contact via e-mail.

 

By contacting us via e-mail, you naturally provide us with your e-mail address as the address of the sender of the message. In addition, you may also include other personal data in the content of the message.

Data processed for the purpose of contact will be processed on the basis of voluntary consent (art.6 par.1 lit.a of the GDPR), as well as the legitimate interest of the data controller related to ensuring business continuity (art.6 para. 1 lit.f of the GDPR). Your personal data provided to us as part of the contact via e-mail is processed solely to process your inquiry and for further correspondence. The data will be processed until the end of the correspondence, and then for a period of up to 3 calendar years from the moment you sent the last message.

 

Contact form.

 

In order to make contacting us easier, we have included a contact form on our website. Using the form requires that you provide your first and last name, e-mail address, and telephone number. The legal basis for processing personal data, in this case, is Art. 6 para. 1 lit. of the GDPR, that is, the processing of your personal data is based on your consent, which is given by filling out the contact form (explicit action confirming the consent). After sending us a message, it goes to our mailbox. The data will be processed until the end of the correspondence, and then for a period of up to 3 calendar years from the moment you sent the last message.

 

 

Instant chat with our employees is also ensured by the chat located on the website. The use of this means of communication requires that you provide your name as well as an e-mail address. The legal basis for processing personal data, in this case, is Art. 6 para. 1 lit. of the GDPR, that is, the processing of your personal data is based on your consent, which is given by providing the required data when using the chat (explicit actions confirming the consent). The legal basis is also the legitimate interest of the data controller associated with ensuring the continuity of business activities (Article 6 para. 1. lit.f of the GDPR). The data will be processed until the end of the correspondence.

 

 

Via the website, you can subscribe to our Newsletter, which will contain information about new products, sales, products, and services related to our activity on the Internet. To send the Newsletter, we only need an e-mail address. The legal basis for processing your personal data in the case of the Newsletter is Art. 6 para. 1 lit. b of the GDPR, that is, the processing of your personal data is necessary to perform the contract for the provision of the service to which you are a party. You can unsubscribe from the Newsletter at any time. The data is processed for the duration of the Newsletter, unless you unsubscribe from the Newsletter, which will immediately delete the data from the database.

The Newsletter service we are providing may also involve so-called profiling because we have access to the history of your purchases. On its basis, in the messages sent as part of the Newsletter, we can offer you specific products that we think will suit your preferences. Of course, you have the right not to agree to such action on our part, primarily through exercising your right to object - please contact us in this case.

 

Cookie files and other tracking technologies.

 

We use cookies on our website to provide you with the best possible experience of using the website.

Cookie files are small text files installed on the device of the user browsing our website. Cookie files collect information that facilitates the use of a website - for example, by remembering visits of the user and actions he took.

 

Cookie files allow us:

 

  •         to ensure the proper functioning of the website you expect;
  •         to improve the speed and security of using the website;
  •         to improve the features available to you on our website;
  •         to use analytical tools;
  •         to use marketing tools;
  •         to use the comment system;
  •         to provide social functions.

 

In this case, the legal basis for the processing of personal data is our legitimate interest (art.6 par.1 lit.f of the GDPR) consisting in conducting analyzes of user activity on the website and how to use the account, as well as their preferences in order to improve the available functionalities.

More details below.

 

Agreeing to the use of cookie files.

 

During the first visit to the website, you will see information on the use of cookie files. Accepting and closing this information means that you agree to the use of cookies in accordance with the provisions of this privacy policy. You can always withdraw your consent by deleting cookie files and changing cookie files settings in your browser. However, please remember that disabling cookie files may cause difficulties in using the website, as well as from many other websites that use cookie files.

 

Own cookie files.

 

Cookies can be divided into your own cookie files and cookie files from third parties. As for our own cookie files, we use them for the proper functioning of the website.

 

Cookie files from third parties.

 

Our website, like most modern websites, uses functions provided by third parties, which involves the use of cookie files from third parties. The use of this type of cookie files is described below.

 

Types of cookie files:

 

  •         user-input cookies (session ID) for the duration of the session;
  •         authentication cookies used for services that require authentication for the duration of the session;
  •         user-centric security cookies used to ensure security, for example, used to detect fraud in the field of authentication;
  •         multimedia player session cookies (for example, flash player cookies), for the duration of the session;
  •         user interface customization cookies used to personalize the user interface for the duration of the session or a little longer;
  •         cookie files used to monitor website traffic, that is, data analytics, including Google Analytics cookies;

 

 

 

How to disable cookie files?

 

You can disable cookie files at any time by changing the appropriate settings in your web browser. Below are links to information on cookie settings in the most popular web browsers.

 

Opera:

https://www.opera.com/help/tutorials/security/privacy/

 

Mozilla Firefox:

https://support.mozilla.org/pl/kb/W%C5%82%C4%85czanie%20i%20wy%C5%82%C4%85czanie%20obs%C5%82ugi%20ciasteczek

 

Google Chrome:

https://support.google.com/chrome/answer/95647?hl=pl

 

Internet Explorer:

https://support.microsoft.com/pl-pl/help/17442

 

Safari:

https://support.apple.com/kb/PH5042?locale=pl_PL

 

Please bear in mind that disabling or limiting cookie files may prevent you from using some of the features available on our site and may cause difficulties in using our site as well as from many other websites that use cookie files. For example, if you block cookie files from social media plugins, buttons, widgets, and social features implemented on our website may not be available to you. Web browsers also offer the option of using incognito mode. You can use it, so that information about visited websites and downloaded files are not saved in your browsing and download history. Cookie files created in incognito mode are deleted when all windows of this mode are closed.

Web browser plugins are also available to control cookie files, such as Ghostery (https://www.ghostery.com). The option of control over cookies may also be provided by additional software, such as, for example, anti-virus programs.

 

Social Media.

 

We provide the opportunity to use social features, such as subscribing to the fanpage of our company on Facebook. Please be advised that we are the administrator of personal data (first and last name and image) of users who follow our company fanpages. Personal data is not processed as part of the databases over which we have control, as they are processed only as part of the Facebook database. The owner of this website is a personal data administrator independent of us. We also use this website as a user, but having access to lists of people who are following us we have become an independent administrator of personal data. You can deprive us of access to your personal data on a particular social network at any time by using the appropriate function - "Unlike this Page".

 

Please note, that the use of functions provided by social networking websites involves the use of cookie files from the administrators of these websites.

 

In the case of Facebook, on a computer or other device that you use to view this website, including visiting our fanpage, during each visit (regardless of whether you have an account on this website or not)  Facebook cookie files are saved, which are designed to store information in web browsers and remain active for a period of two years, if not previously removed. Thanks to these cookie files, our company can obtain statistics compiled by this portal based on the number of people visiting our fanpage from Facebook. These statistics, although they are anonymized (they do not allow us to identify specific people who visited our fanpage and viewed the content we shared), allow us to know the profile of people who visited our fanpage. Using filters provided by Facebook, we can define the criteria on the basis of which these statistics are to be compiled (for example, demographic and geographical data), and we can also specify the category of persons whose personal data will be used by Facebook. Based on the statistics that Facebook provides to us, we can better tailor the content we provide so that they can be more interested in Facebook users, including people who subscribe to our fanpage.

 

When it comes to the details related to the processing of information collected by plugins by the administrators of social networking websites, in particular the purpose and scope of data collection and their further processing and use by administrators, as well as the possibility of contact and your rights in this regard and the possibility of making settings to protect your privacy, we recommend that you read the privacy policies of administrators:

 

 

 

 

We use Facebook marketing tools to target your ads on this website. For this purpose, we have implemented the Facebook Pixel platform code, which remembers your visit. Facebook cookie files are used for this purpose.

The information collected as part of the Facebook Pixel is anonymous, that is, it does not allow us to identify you. Depending on the activity on our websites, you may reach a specific group of recipients, but we do not identify individual persons belonging to these groups.

Please be advised that Facebook may combine the information collected with other information collected as part of your use of Facebook and use it for its own purposes, including marketing purposes. These Facebook activities are no longer dependent on us, and you can search for information directly in the privacy policy of Facebook: https://www.facebook.com/privacy/explanation.

You can also manage your privacy settings from your Facebook account. Here you will find useful information about it:

https://www.facebook.com/ads/settings.

 

 

Profiling is mainly used by applications such as Google AdWords and Facebook Pixel. If you do not want to be profiled, you have the option of optimizing your web browser. You can also object to profiling - in this case, please contact us.

Remarketing and Similar Audiences in Google AdWords allow us to reach users who have already visited our site and create a message for them.

Please be advised that you can disable the Google cookie files in your ad settings at https://adssettings.google.com/authenticated.

Please remember, out that we do not make any decisions regarding you that are based on automated processing, including profiling. We use tools that can take specific actions depending on the information collected under tracking mechanisms, but these actions do not have a significant impact on your situation as our Customer, because they do not affect the terms of the contract that you may enter into with us in any way.

 

Analysis and statistics.

 

We use cookie files to track website statistics, such as the number of visitors, type of operating system and web browser used to view the website, time spent on the website, visited subpages, etc. We use Google Analytics in this regard. The information collected is completely anonymous and does not allow you to be identified. For this purpose, Google LLC cookies files for the Google Analytics service are used.

The use of Google Analytics services involves the implementation of the tracking code provided by Google in the code of our website. This code is based on cookie files, but may also use other tracking technologies.

Please bear in mind, that Google has a browser add-on blocking Google Analytics at https://tools.google.com/dlpage/gaoptout.

 If you do not want your data to be used by this software, we recommend using the tool provided by Google.

Feel invited  to read the general Google privacy policies at https://www.google.com/analytics/learn/privacy.html.

 

Videos from YouTube and Vimeo.

 

On our website, we publish videos from YouTube and Vimeo. By watching such a video, you agree to the use of Google LLC cookie files regarding the YouTube service or Vimeo cookie files.

Please remember that by watching videos available on YouTube, you use the services provided electronically by Google LLC. Google LLC is an independent entity independent of us providing electronic services to you. For details on the rules of using YouTube, including privacy protection, please refer to documents shared directly by YouTube:

 

 

We hope that we have been able to familiarize you with the subject of personal data protection in our organization in an understandable way. However, if any issues are unclear to you or you have other questions, we will once again indicate our contact details:

  •         e-mail address: info (at) proecosolutions.pl
  •         phone number: 71 311-96-59